Global retail transformation

Streamline store operations to increase client advisor sales productivity.

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Photo by Christian Wiediger on Unsplash

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My Role

As Business Intelligence workstream lead, I was accountable for the approach, planning, and delivery of reporting and analytics (including the end-to-end design of business and technology solutions and an on-time/on-budget milestone delivery).

Objectives

1. Redesign retail processes and technology to reduce time spent on operational tasks.

2. Introduce business and technology foundations for future omnichannel capabilities.

3. Replace expensive legacy AS400 technology with modern technology.

Challenges

1. Redesigning decades-old business processes and technology

2. Accounting for global regulatory requirements

3. Containing scope over multi-year implementation

4. Aligning and managing global stakeholder expectations

Scope

• Merchandise Planning

  Store replenishment, inventory reallocation, obsolescence and merchandise pull-backs, operational reporting and analytics

• Procurement

  Third-party finished-goods purchasing, internal-manufacturing purchasing, indirect procurement, operational reporting and analytics

• Distribution

  Warehouse inventory management, warehouse and store order fulfillment, customer fulfillment, customer returns and exchanges, store and warehouse returns, operational reporting and analytics

• Retail Operations

  Inventory receiving, store inventory management, transfer requests, customer and store order fulfillment, point-of-sale transactions, customer returns and exchanges, back-office reconciliation, operational reporting and analytics

• Finance

  General accounting, accounts payable, sales audit, accounts receivable, fixed assets, period close, operational reporting and analytics

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